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Your CD or DVD drive is not seen in File Explorer (called Windows Explorer in Windows 7 and earlier versions of Windows), and the device is marked with a yellow exclamation point in Device Manager. Additionally, after you open the device's Properties dialog box, one of the following errors is listed in the Device status area:

Latest Version Legacy Version Operating System: Windows Client (7 SP1, 8, 8.1, 10) or Windows Server (2008 R2 SP1, 2012, 2016).

• Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

• The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

• A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

• Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

• Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

This issue may have occurred after one of the following situations:

• You upgrade the Windows operating system.

• You install or uninstall CD or DVD recording programs.

• You uninstall Microsoft Digital Image.

There are various reasons why a CD or DVD drive is not detected. The resolutions that are listed in this article may help solve some instances but not all instances of this problem. You may also need to contact your hardware manufacturer for assistance with your hardware.

Resolution

For each of the following methods, click on the header, and it will open to show you more info:

Method 1: Windows 7 and 8.1 - Use the Hardware and Devices troubleshooter

For Windows 10, skip to Method 2.

In Windows 7 and 8.1, to open the Hardware and Devices troubleshooter, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type control in the Run dialog box, then press Enter.

3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.

4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next method.

Method 2: Check BIOS settings and chipset drivers

1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.

2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.

If your problem is not solved, try the next method.

Method 3: Update or reinstall the driver

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.
To reinstall the driver, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.

4. When you are prompted to confirm that you want to remove the device, select OK.

5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

Method 4: Remove and reinstall IDE/ATAPI drivers

To remove and reinstall IDE/ATAPI driver, follow these steps:

1. From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.

2. Expand IDE/ATAPI Controllers, and then:

   • Select and right-click ATA Channel 0, and then click Uninstall

   • Select and right-click ATA Channel 1, and then click Uninstall

   • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall

   • If there are additional entries, right-click them and then choose Uninstall

3. Reboot the device.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

Method 5: Fix corrupted registry entries

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

3. In the navigation pane, locate and then select the following registry subkey:

   HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}

4. In the right pane, select UpperFilters.
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

5. On the Edit menu, select Delete.

6. When you are prompted to confirm the deletion, select Yes.

7. In the right pane, select LowerFilters.
   Note If you do not see the LowerFilters registry entry, go to the next method.

8. On the Edit menu, select Delete.

9. When you are prompted to confirm the deletion, select Yes.

10. Exit Registry Editor.

11. Restart the computer.

Note: To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.
Important:

• Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

• After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

If your problem is not solved, try the next method.

Method 6: Create a registry subkey

To create the registry subkey, follow these steps:

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1. Press the Windows logo key + R to open the Run box.

2. Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.

3. In the navigation pane, locate the following registry subkey:

   HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesatapi

4. Right-click atapi, point to New, then select Key.

5. Type Controller0, and then press Enter.

6. Right-click Controller0, point to New, and then select DWORD(32-bit) Value .

7. Type EnumDevice1, and then press Enter.

8. Right-click EnumDevice1, select Modify....

9. Type 1 in the Value data box, and then select OK.

10. Exit Registry Editor.

11. Restart the computer.

Notes

• To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

• This method should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. The issues fixed by this method shouldn’t occur in Windows 10 1511 or later.

Important: Follow the steps in this method carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

A boot-start driver is a driver for a device that must be installed to start the Microsoft Windows operating system. Most boot-start drivers are included 'in-the-box' with Windows, and Windows automatically installs these boot-start drivers during the text-mode setup phase of Windows installation. If a boot-start driver for a device is not included 'in-the-box' with Windows, a user can install an additional vendor-supplied boot-start driver for the device during text-mode setup.

To install a device that is required to start Windows, but whose driver is not included with the operating system, a user must do the following:

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1. Install the device hardware and turn on the computer.

2. Begin your Windows installation (run the Windows setup program). During the text-mode phase of the installation (at the beginning of the installation), Windows displays a message that indicates that you can press a specific Fn key to install a boot-start driver.

3. When Windows displays this message, press the specified Fn key to install the boot-start driver and then insert a boot-start driver distribution disk.

Note This procedure demonstrates how you can install a driver that is not included 'in-the-box' with Windows. Do not use this procedure to replace or update a driver that is included with Windows. Instead, wait until Windows starts and use Device Manager to perform an 'update driver' operation on the device.

When Windows fails to start, certain error messages that are displayed can indicate that a boot-start driver is missing. The following table describes several error messages and their possible causes.

Boot-Start Driver Distribution Disk

A boot-start driver distribution disk is a medium, such as a floppy disk or USB flash drive, that contains a TxtSetup.oem file and the related driver files. The TxtSetup.oem file is a text file that contains a list of hardware components, a list of files on the distribution disk that will be copied to the system, and a list of registry keys and values that will be created. A sample TxtSetup.oem file is provided with the Windows Driver Kit (WDK), under the src directory of the WDK. For details about the contents of a TxtSetup.oem file, see TxtSetup.oem File Format.

The following requirements and recommendations apply to platform-specific and cross-platform distributions disks:

• Platform-specific distribution disks (Windows Server 2003 and earlier)

  Windows requires a platform-specific distribution disk for each platform that a driver supports. A platform-specific distribution disk contains one TxtSetup.oem file and the related driver files. The TxtSetup.oem file must be located in the root directory of the distribution disk.

• Cross-platform and platform-specific distribution disks (Windows Server 2003 Service Pack 1 (SP1) and later versions)

  Windows supports cross-platform distribution disks that contain two or more platform-specific TxtSetup.oem files and the related driver files.

  To distinguish between platforms on a cross-platform distribution disk, use the platform directories that are listed in the following table.

  Platform	Platform directory	Default directory
  x86-based	A:i386	A:
  Itanium-based	A:ia64	A:
  x64-based	A:amd64	A:

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On a cross-platform distribution disk, Windows uses the platform-specific TxtSetup.oem file that is located in the platform directory that corresponds to the platform on which Windows is running. If a corresponding platform directory that contains a platform-specific TxtSetup.oem file does not exist, Windows uses the TxtSetup.oem file in the default directory, if one is present.

Windows also supports platform-specific distribution disks. A platform-specific distribution disk contains one platform-specific TxtSetup.oem file and the related driver files. The TxtSetup.oem file must be located either in its corresponding platform directory, as is done for cross-platform distribution disks, or in the default directory of the distribution disk.

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The driver files for a given platform on a cross-platform distribution disk or on a platform-specific distribution disk must be located relative to the directory that contains the platform-specific TxtSetup.oem file.

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Tip Although not required, we recommend that a TxtSetup.oem file always be placed in a corresponding platform directory. Using platform directories eliminates the possibility that Windows might attempt to use a TxtSetup.oem file that is incompatible with the platform on which Windows is running. For example, if a user attempts an unattended installation on a platform with a distribution disk that does not contain a corresponding platform directory, Windows cannot determine whether the TxtSetup.oem file in the default directory is compatible with the platform. If a driver fails to load because the driver is incompatible with the platform, Windows displays an error message and terminates the unattended installation.